Customer Service Essentials – Webinar

Tuesday, Mar 31, 2020

10:00am – 12:00pm

This Short n Sharp Training session is appropriate for those in roles that need to provide quality service to internal and/or external “customers”, as well as those in need of a refresher.

Topics Include:

  • Just who are your “Customers” and what is Great Customer Service?

  • Establishing your Attitude – Appearance Counts, Staying Energised and Positive

  • Identifying and addressing Customer Needs

  • Giving Excellent Customer Service over the phone – Etiquette, tips and tools

  • Giving Excellent Customer Service via E-mail – Netiquette, tips and tools

  • Recovering Difficult Customers

  • How you can WOW your Customers Every Time!

Presenter: Margot Gallagher is a Senior Consultant with HR Success. She has extensive experience in human resources and learning and development across a range of private and public sector organisations, including technology, retail, and local government.

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