Western Sydney Business Centre Terms and Conditions
These Terms and Conditions apply to your access to and use of the Western Sydney Business Centre website, including any bookings, purchases, business advisory services, coaching, workshops, training, resources, or other services provided by Western Sydney Business Centre.
In these Terms and Conditions, “we”, “us” and “our” refers to Western Sydney Business Centre. “You”, “your” and “Client” refers to the person, business, organisation, or representative accessing our website, making a booking, purchasing a service, or receiving services from us.
By accessing our website, making a booking, purchasing a service, attending an appointment, or ticking the checkbox to agree to these Terms and Conditions, you agree to be bound by these Terms and Conditions.
We may update these Terms and Conditions from time to time. Your continued use of our website or services after any updates means you agree to the updated Terms and Conditions.
1. Our Website and Services
Western Sydney Business Centre provides business advisory services, coaching, workshops, training, resources, and related business support services.
Our services may include business strategy, planning, operations, business improvement, management advice, marketing guidance, reporting, general business guidance, and other support services as agreed.
The information and services provided through our website are intended for residents and businesses within Australia only.
2. Service Descriptions and Availability
We aim to ensure that all service descriptions, pricing, inclusions, and availability listed on our website are accurate and current.
However, we do not warrant that all service descriptions are error-free. If we become aware of an error, omission, or misdescription, we reserve the right to correct it.
Images, graphics, examples, or case studies on our website are provided for illustrative purposes only and may not reflect the exact service, outcome, or options available.
We give no guarantee that any service advertised on our website will be available at all times.
3. Eligibility
Our services are available to adults over the age of eighteen (18) years.
By making a booking or purchasing a service through our website, you confirm that you are at least 18 years of age and authorised to act on behalf of the business or organisation you represent.
4. Nature of Advice
Our business advisory services are advisory only.
We provide recommendations, guidance, and general business support based on the information available to us at the time.
You remain responsible for all business decisions, actions, implementation, and outcomes. We do not guarantee any specific financial, commercial, operational, marketing, growth, or business result.
Unless expressly agreed in writing, our services do not include legal, tax, audit, investment, insurance, or regulated financial advice. You should seek advice from an appropriately qualified professional where required.
5. Client Responsibilities
You agree to provide accurate, complete, and timely information required for us to deliver the services.
We are entitled to rely on the information you provide. We are not responsible for any errors, delays, advice, recommendations, or outcomes caused by incomplete, inaccurate, outdated, or misleading information provided by you or on your behalf.
You are responsible for reviewing any advice, recommendations, documents, reports, templates, or materials provided and deciding whether they are suitable for your business.
6. Fees, Pricing and Payment
All prices are listed in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.
Fees for services will be set by Western Sydney Business Centre before services commence. Services may be charged as a fixed fee, package fee, workshop fee, subscription, or other agreed pricing arrangement.
Where services are purchased through our website, payment must be made in advance. No paid sessions, packages, or services will be delivered until payment has been received in full.
We reserve the right to amend our prices at any time. If you have already booked or purchased a service, we will honour the price listed at the time of your booking or purchase, subject to any obvious error or cancellation rights set out in these Terms.
7. Bookings, Scheduling and Appointments
Appointments are to be scheduled through our online booking system or another method agreed by us.
Appointment times are subject to availability and must be scheduled at a time convenient to both parties.
You are responsible for ensuring that the contact details, booking details, business information, and appointment information you provide are accurate.
8. Cancellations and Rescheduling
If you need to cancel or reschedule an appointment, you must provide at least 24 hours’ notice by emailing your assigned business advisor or contacting Western Sydney Business Centre.
If you do not provide sufficient notice, miss an appointment, or arrive late, we may treat the session as used or charge a cancellation fee, depending on the service or package purchased.
If we need to cancel or reschedule an appointment, we will make reasonable efforts to provide notice and arrange an alternative time.
9. Booking Cancellation Due to Error
Where a service has been listed with incorrect pricing, availability, or descriptive information due to typographical error, technical issue, or similar oversight, we reserve the right to cancel the transaction.
Where payment has already been made, we will refund the amount paid for the affected service.
10. Refunds
Refunds are assessed in accordance with Australian Consumer Law and any specific refund terms listed for the relevant service, package, workshop, training program, or resource.
Except where required by law, we do not provide refunds for change of mind, missed appointments, failure to attend, unused sessions, or services already delivered.
11. Confidentiality
Both parties agree to keep confidential all non-public business, financial, commercial, operational, strategic, and personal information disclosed during the engagement.
Confidential information may only be used for the purpose of providing or receiving the services, unless disclosure is required by law, authorised by the disclosing party, or reasonably required to deliver the agreed services.
This clause does not apply to information that is already publicly available, independently developed, or lawfully obtained from another source.
12. Intellectual Property
The copyright and intellectual property rights in all website content, graphics, images, layouts, text, templates, frameworks, reports, documents, tools, resources, training materials, analysis, and other materials created or supplied by Western Sydney Business Centre remain owned by us or our licensors unless otherwise agreed in writing.
You may use final deliverables provided to you for your internal business purposes once all fees have been paid.
You must not copy, reproduce, republish, distribute, sell, share, modify, or commercially exploit our materials without our prior written permission, except as permitted under the Copyright Act 1968 (Cth).
13. Website Access and Use
When you visit our website, we grant you a limited licence to access and use the information for personal or internal business use only.
You may download a copy of information from our website for personal or internal business use, provided you do not remove or alter any copyright, trade mark, or proprietary notices.
You must not use data mining tools, robots, scraping tools, extraction tools, metatags, mirroring, or similar technology on our website without our prior written permission.
14. Trade Marks and Branding
All trade marks, business names, brands, logos, and related branding used on our website are owned by us or used under licence.
Your access to our website or services does not grant you any right to use our trade marks, logos, business names, or branding without our prior written permission.
15. Hyperlinks and Third-Party Websites
Our website may contain links to third-party websites. These links are provided for convenience only.
We are not responsible for the content, accuracy, security, maintenance, privacy practices, or compliance of any third-party website.
A link to another website does not imply our endorsement, support, sponsorship, or approval of that website, its operator, or its products or services.
16. Limitation of Liability
To the maximum extent permitted by law, Western Sydney Business Centre is not liable for any indirect, consequential, incidental, special, or economic loss, including loss of profit, revenue, opportunity, goodwill, data, business interruption, or commercial outcome.
We will perform our services with reasonable care and skill. However, we do not warrant that our website, services, advice, recommendations, materials, or resources will be error-free, uninterrupted, or suitable for every business purpose.
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under Australian Consumer Law.
17. Website Disclaimer
We take reasonable care in providing information on our website. However, website content is general in nature and may not take into account your specific business circumstances.
To the extent permitted by law, we do not provide any warranty, express or implied, including warranties of title, merchantability, fitness for a particular purpose, accuracy, or completeness.
We take reasonable care to maintain our website, but we do not guarantee that it will be free from viruses, malware, interruptions, errors, or security vulnerabilities. You access and use our website at your own risk.
18. Indemnity
By accessing our website, making a booking, purchasing a service, or receiving services from us, you agree to indemnify and hold Western Sydney Business Centre harmless from claims, actions, damages, costs, expenses, and losses, including legal costs, arising from your misuse of our website, breach of these Terms and Conditions, unlawful conduct, or reliance on incomplete, inaccurate, or misleading information you provide.
19. Termination or Suspension of Services
Either party may terminate an engagement by giving written notice.
We may terminate or suspend services immediately if you fail to pay fees, provide misleading information, act unlawfully, engage in inappropriate conduct, fail to cooperate, or materially breach these Terms and Conditions.
If services are terminated, you remain responsible for any fees payable for services already delivered or costs already incurred.
20. Conflicts of Interest
You acknowledge that we may provide services to other businesses, including businesses in similar industries or locations.
We will not misuse your confidential information when providing services to other clients.
21. Force Majeure
We are not liable for delay or failure to perform our obligations where the delay or failure is caused by an event beyond our reasonable control.
A Force Majeure event may include natural disaster, fire, flood, storm, pandemic, government restriction, power outage, technology failure, industrial action, supplier failure, illness, or any other circumstance beyond our reasonable control.
If a Force Majeure event causes a delay of more than 14 days, we may terminate the affected service or agreement by giving at least 7 days’ notice.
22. Privacy
We handle personal information in accordance with applicable privacy laws and our Privacy Policy.
You acknowledge that information transmitted through our website, email, online forms, or third-party booking and payment platforms is transmitted at your own risk, although we take reasonable steps to protect personal information.
Where relevant, we may collect and use your information to provide services, manage bookings, process payments, communicate with you, comply with legal obligations, and improve our services.
23. Jurisdiction
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Any claim or dispute arising out of these Terms and Conditions, our website, bookings, or services will be heard in New South Wales, and you agree to submit to the jurisdiction of the courts of New South Wales.
24. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be limited, narrowed, altered, or removed to the extent necessary.
The remaining provisions will continue in full force and effect.