Mental Health in the Workplace.

Article by Robert Green, NDIS Advisor, Western Sydney Business Centre

This week I would like to address two topics, both of which deal with stresses the NDIS provider and their staff can confront from time to time.

The first is handling complaints from customers. Complaints can come from many different sources ranging from the participant themselves through to their carer, family, friends and other providers. Your first reaction might be quite defensive which degenerates rapidly into anger, embarrassment or dismissiveness.

However, NDIS requires you to treat every complaint as a serious compliant and deal with it accordingly. It is not enough for you to have a nice set of policies and procedures; you need to make them a reality in your business. Western Sydney Business Centre (WSBC) has developed a fantastic workshop on dealing with complaints for large providers (we come to you) with many staff or a group of small providers (in our training rooms). Call Bob Green on 0490 251 615 to arrange to join a workshop.

The second topic is that of mental health. The stresses of dealing with people in emotionally intensive situations can put a strain on the emotional and mental wellbeing of staff and management. All people involved in the highly intensive service of providing support to persons with a disability will be subject to emotional/mental stress from time to time. 

The question is, would you recognize these things in those with whom you work or you supervisors and employers? We, as humans, have become expert in covering these things up. 

Western Sydney Business Centre is offering a free 2 hour workshop to help you understand Mental Health Issues in the Workplace. Its free, book in on our website www.wsbusiness.com.au. Places are limited.

For help with your NDIS challenges, call Bob Green at Western Sydney Business Centre or on 0490 251 615 or email bob@wsbusiness.com.au.

Related posts

How To Boost Your Sales and Engagement with Lead Generation Chatbots

Reading Time: 3:52 min

Nowadays, more and more customers expect instant responses, even outside traditional business hours. As businesses strive to enhance customer experiences and optimise lead generation, chatbots have become indispensable. These AI-driven…

View post

R U Ok?

Reading Time: 1:33 min

September 12 is R U OK day 2024. R U OK Day aims to encourage and start a meaningful conversation with those struggling with life and the theme for 2024…

View post

A Quick Guide to Marketing for Tradies

Reading Time: 4:22 min

Running a tradie business often means juggling multiple tasks at once—completing jobs, managing clients, and handling day-to-day operations. With all these responsibilities, marketing can easily fall by the wayside.  …

View post

The Power of a Hero Piece

Reading Time: 1:49 min

Is your business trying to do it all? Offering a million products or services to everyone under the sun? While versatility is great, when it comes to marketing, less is…

View post

Ways To Market Your Online Shop

Reading Time: 2:1 min

Marketing an online shop effectively requires a strategic approach that leverages various digital channels, targets the right audience, and builds a strong brand presence. Here are some of the best…

View post

Tuning In: How Radio Ads Drive Business Success

Reading Time: 1:45 min

Have you ever sat in the car, only to hear a captivating radio ad that sticks with you for the rest of the day? Radio advertising has a powerful impact,…

View post

Our Channels

Correspondence: PO Box 4029, Penrith Westfield NSW 2750

Office Locations

We have Advisors available to meet you in our head office in Western Sydney and we also offer a mobile service to your place of business. Online sessions are also available.

Head Office
Suite 1, Level 1, 111 Henry Street,
Penrith NSW 2750

Area’s Serviced: Penrith, Hawkesbury, Blue Mountains, Blacktown, Hills, Fairfield, Liverpool, Campbelltown, Wollondilly, Camden, Cumberland and everywhere in between.