For this month’s Business in Focus we will be interviewing Tuan from Care n Help. They are a registered NDIS provider and are very committed to going the extra mile for clients. They specialise in many things such as at-home care, community participation, assisted travel and transports, as well as nursing care. Their mission is to empower clients to overcome barriers, to live their preferred lifestyle and be themselves without limits. The Operations Manager Tuan Gan was asked about the services he received from the Western Sydney Business Centre below.

Who is your advisor?

Nathan Todd

How long have you been receiving business advice from the WSBC?

For several months.

What was the main struggle you identified within your business?

We are a registered NDIS service provider. We are a small business where we have a pool of support workers that we knew personally and were confident with. We needed WSBC to help with our marketing. Nathan has a lot of experience in marketing, especially in social media marketing. We are glad to have Nathan as an advisor. He is not only friendly and helpful, he is always going the extra mile for our business.

What were things you implemented that had a big impact on your business moving forward?

We had engaged with Nathan for marketing. Nathan helps us in many marketing campaigns, e.g. social media marketing, assist in preparing flyers, business cards and website, elevator pitch, etc.

What advice would you give to other small businesses in the same situation?

WSBC provides very good support for small business. We highly recommend all small businesses to seek help from the WSBC. There is always something that WSBC can help with.

What are your business goals for the future?

Thrive to maintain a high quality of service. In the meantime, expand our business.

Final words:

We are blessed that the NSW government sponsors the WSBC business advice service which makes it accessible for all small businesses. We hope that all small businesses are aware of such a service and can get their benefits.

To see how the Western Sydney Business Centre can help you reach your business goals, get in touch today!