Insights

Complaint handling is an essential aspect of customer service that businesses must priorities in order to maintain customer satisfaction and loyalty. When products break down or customers feel dissatisfied with…

Article written by Nathan Todd, Business Connect Advisor, Western Sydney Business Centre. There are various ways to sell products online, and the best approach depends on your specific needs and…

Just a few months back, I wrote about ChatGPT and how it’s a game-changer for digital marketing. ChatGPT is such an incredible tool, but I still bump into people who…

Article written by Rebecca Di Noia, Business Connect Advisor, Western Sydney Business Centre. Have you ever been to a foreign country; where you are hungry, desperately looking for food, and…

Article written by Graham Fitzpatrick, Business Advisor, Western Sydney Business Centre. The end of the financial year (EOFY) is fast approaching, and as a business owner, it’s essential to be prepared.…

Article written by Nathan Todd, Business Connect Advisor, Western Sydney Business Centre. There is no doubting the positive impact that video marketing can have on your business. Video marketing has…

Article written by Hannah Stack, Business Advisor, Western Sydney Business Centre. Picture this: you’re a small business owner with big dreams. You have a fantastic product and service to offer,…

Article written by Rebecca Di Noia, Business Connect Advisor, Western Sydney Business Centre. Around 6 years ago, I became a victim of Identity fraud.   It was around July 2016 when…

Article written by Nathan Todd, Business Connect Advisor, Western Sydney Business Centre. Creating effective video content on social media platforms like Instagram, TikTok, or YouTube requires a combination of creativity,…

Article written by Graham Fitzpatrick, Business Advisor, Western Sydney Business Centre. While CPT Chat may be seen as a revolutionary tool to create online content, you still need to make sure…

Article written by Hannah Stack, Business Advisor, Western Sydney Business Centre. Most small business owners struggle to manage all aspects of their business from the ground up. But with the…

Article written by Rebecca Di Noia, Business Advisor, Western Sydney Business Centre. “Why can’t we work according to the gifts and talents God has given us, rather than what society…

Article written by Hannah Stack, Business Advisor, Western Sydney Business Centre. Launched a business and it hasn’t quite taken off as you would expect? Maybe you have a great business…

Article written by Graham Fitzpatrick, Business Advisor, Western Sydney Business Centre. We are all familiar with the concept of spending time working on the business compared to working in the business.…

Article written by Nathan Todd, ASBAS Advisor, Western Sydney Business Centre. How is your business currently performing on social media? Have you checked your insights to see what your audience…

Article Written by Katina Jaye Beveridge, ASBAS Advisor, Western Sydney Business Centre Artificial intelligence has been slowly making its way into every industry over the years and revolutionising each one.…

Article written by Rebecca Di Noia, Business Advisor, Western Sydney Business Centre. Ever since the creation of eCommerce, there has been an ongoing battle between online marketplaces and physical stores.…

Article written by Hannah Stack, Business Advisor, Western Sydney Business Centre. So we are back to business, kids back at school, summer holidays well and truly a blur, now is…

Article written by Graham Fitzpatrick, Business Advisor, Western Sydney Business Centre. Now that the holidays have finished, we have celebrated Australia Day and the kids have gone back to school it…

I get it, there is a shiny object on the horizon and a million things to do to kick off 2023. But please hear me out, as a small business…