Lessons learnt in 2023

Lessons learnt in 2023

As we bid farewell to 2023, let’s reflect on the highs and lows of the local marketplace, and focus some valuable lessons help further improve business relicense as move into a new year. From the spikes in inflation and the rising cost of living to grappling...
Be Prepared!

Be Prepared!

Summer is here which means it’s time to get the out the swimmers, fire up the BBQ and return to the great outdoors. A return to Summer also means there is the ever-pressing threat of extreme weather conditions which for us in Western Sydney means bushfires, storms,...
Quality vs Quantity

Quality vs Quantity

I recently received the following sales email the other day…. “Subject:  Are you looking for high traffic? Hope you are doing well, Want more clients and customers? Do you want to beat your competitors? We will help them find you by putting you on the 1st page Of...
Complaint Handling

Complaint Handling

Complaint handling is an essential aspect of customer service that businesses must priorities in order to maintain customer satisfaction and loyalty. When products break down or customers feel dissatisfied with their purchases, it is crucial to have a clear and...